- Minimum quantity of 2 per item.
- Wholesale Diaper Cover and Bloomer items have a minimum quantity of 6 per item.
All outbound shipments are sent via USPS unless otherwise requested by the customer. Other shipping options are FedEx Express, FedEx Freight, and USPS. All our shipping methods are trackable so you can trace the progress of your package from shipping to delivery. Once your order ships, you’ll receive an email with tracking information and an expected delivery date. You can also track your outbound package from New ICM by visiting www.fedex.com or USPS.
We currently do not ship outside the United States. If you have an international ship to address, please have a U.S. based forwarder we can contact.
All New ICM items are hand-made to order in El Campo, TX and therefore may not be readily available to ship same day. Please note that our typical production time is 3 weeks, depending on the time of year. After major trade shows our lead time may increase to up to 4 weeks. Please consider our production times in your inventory management planning.
Your order will ship from our manufacturing facility in El Campo, TX. Barring delays due to weather or unforeseen events, transit time to selected areas is as follows:
-To Dallas: One Day
-To Shreveport: One Day
-To Baton Rouge: One Day
-To Mississippi: Two Days
-To Florida: Three Days
-To North Carolina Three Days
Our goal is your 100% satisfaction and we stand behind every product we manufacture. If you experience any defect with your New ICM apparel, we will promptly replace it or credit your account, whichever you prefer. Although New ICM clothes are known to last for generations, we will accept and honor damage claims up to 30 days of product receipt, even if it’s been returned by your customer. We will accept full shipment returns up to 5 days of receipt. All other returns are subject to 25% restocking fee. Returned items must be sent at the purchaser’s expense.
Cancellations must be made in writing 10 prior to ship date in order to avoid fees. If ship date is marked as “ASAP” or “As Ready”, then the cancellation window will be 5 days from the date the order was placed. Any orders cancelled within the 10 day window are subject to a 25% cancellation fee. Any orders cancelled after the production process has begun are subject to a 25% cancellation fee. Cancellation requests may be sent to firstname.lastname@example.org.
We require all new accounts to be established as a credit card. Credit card orders are pre authorized up to 7 days prior to shipment; at the time of shipment, no more than the pre-authorized amount is captured. Please note that we will often pre-authorize slightly more than the merchandise total in order to account for the estimated shipping charges. Net 30 terms are only considered for hospital gift shops and require a valid credit sheet.
Thank you for supporting American-made products!